Introduction

At Reneo Wellness, we are committed to respecting and protecting your online privacy. This privacy policy explains how we collect, use, disclose, and store your personal information as you interact with our website, www.reneowellness.co.za.

How We Collect Information

To assist you with your queries and provide our services effectively, our website collects personal information through various means, such as:

• Contact Form: To book appointments and respond to your queries. We collect your name, email address, contact number, preferred contact time and more.
• Surveys, Promotions, or Newsletter Sign-Ups: For updates and further information relevant to your interests.
• Automated Tools: We use web beacons, browsers, and similar technologies to automatically collect information when you access our website. This may include your operating system characteristics, IP address, device identifiers, browser details, clickstream data, and other information about your use of our website.

This information may be combined with other data we collect, including the details you choose to provide.

Cookies, Web Beacons, and Analytics

• Our site uses cookies and web beacons to enhance user experience and gather data on website interactions.
• Google Analytics helps us collect visitor statistics and understand user behaviour, aiding in website improvement.

Use of Google Ads and Social Media Ads

We utilise Google Ads and social media advertising (such as Facebook Instagram and other social media platforms) to promote our services. These platforms may collect data about your interactions with our ads, which helps us tailor our marketing efforts more effectively.

Use of Information

The personal information you provide is essential for us to:

• Connect you with appropriate services.
• Respond to your questions and requests.
• Direct you to relevant parts of our website or other sites, and offer you tailored products and services.
• Administer participation in events, contests, and promotions.
• Conduct business analyses and improve our services.
• Ensure security and prevent fraud.
• Comply with legal requirements and company policies.

Sharing of Contact Information

We respect the confidentiality of your personal data. It’s shared only with trusted partners and businesses within our network to assist with your wellness needs. We do not sell or rent your information to third parties for marketing purposes without your explicit consent.

In certain circumstances, we may share information:

• With affiliates for internal business purposes.
• With third parties for marketing purposes, data management platforms, including social media networks, and other advertising technology providers; for example, we may match your email address with third parties with whom you have also consented to share your email address and use such match to deliver custom offers or emails to you on the Sites and elsewhere online.
• To comply with legal obligations or respond to government requests.
• For fraud prevention and legal investigations.
• With potential buyers in the event of a sale, merger, or business asset transfer.

Data Retention and Your Rights

We retain your personal data as long as necessary for providing our services and as required for legal and business purposes. You have the right to update, amend, or request the removal of your personal information.

Children’s Privacy

Our website is not intended for children under the age of 18, and we do not knowingly collect data from children.

Contact Us

For questions about this privacy policy, please contact us at services@reneowellness.